Inbox Monitor
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Total TLs
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Total Reportees
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Avg Inbox
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High Load (>1K)
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| Name | Dept / Branch | Team Lead | Inbox Total ↕ | Unread | Member Since | Last Snapshot (IST) |
|---|---|---|---|---|---|---|
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Team Leads
Active TLs with login info
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User Management
All system accounts — Admin, Manager, TL, Viewer
| Name / ID | Username | Role | Department | Reportees | Created (IST) | Last Login (IST) | Actions | ||
|---|---|---|---|---|---|---|---|---|---|
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⚙️ Settings
Expand each section to configure
Microsoft Graph API Primary Tenant Only
Fallback credentials — use M365 Tenants for full multi-tenant control
⚠️ These credentials are used only when no tenant matches an email domain. Configure per-domain tenants in M365 Tenants instead.
Tenant ID
Client ID
Client Secret
Fetch Settings
Auto-fetch intervals for Inbox and Storage — customize per module
📊 Inbox Monitor — Auto Fetch
▶
Fetch Schedule Mode
hours
Fetch Options
Fetch on Startup
Run inbox fetch immediately when server starts
Skip Failed Mailboxes
Don't retry 404/403 errors in same run
Request Timeout (seconds)
Max Retries per Mailbox
📡 Schedule: every 6h
⏭ Next run: calculating...
⏭ Next run: calculating...
🗄️ Storage Monitor — Auto Fetch
▶
Fetch Schedule Mode
hours
Storage Fetch Options
Include Hidden Folders
Fetch all folders including system folders
Auto Fetch on Schedule
Enable the schedule configured on the left
Storage Quota (GB per user)
Critical Alert Threshold (%)
🗄️ Schedule: every 24h
⏭ Next run: calculating...
⏭ Next run: calculating...
Email & SMTP
SMTP credentials, notification events, and email preferences
🔑 SMTP Credentials
▶
SMTP Host
SMTP Port
SMTP Username
SMTP Password
From Email
🔔 Notification Events
▶
Welcome Email on New User
Send credentials when a new account is created
Password Reset Notification
Email new password when reset by admin
Account Deactivation Notice
Notify user when their account is deleted
Scheduled 15-Day Reports
Auto-send TL + global reports every 15 days
📬 Report Recipients
▶
Global Report Recipient Email
Receives the global inbox summary report
Report Interval (days)
Legacy scheduled report interval — use Email Report Schedules for full control
AI Email Classification
Ollama local AI — detects awaiting response, extracts deadlines automatically
Enable AI Classification
Slower but smarter — understands full conversation context
Ollama Server URL
Ollama Model
🏢 O365 Groups
Real Microsoft 365 groups per tenant, and who has access to monitor each one
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⚠️ Fetch Failures
Users whose inbox counts could not be retrieved
Failed Users
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Different Tenant
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No Access / Never Fetched
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| Name / Email | Domain | Team Lead | Department | Last Attempted (IST) | Likely Cause |
|---|---|---|---|---|---|
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🏢 M365 Tenants
Configure multiple Microsoft 365 tenants for multi-domain inbox access
How it works: Each tenant is matched to email domains. When fetching inbox counts, the correct tenant is auto-selected based on the email domain.
Unmatched domains fall back to the primary tenant.
Domains like
poseidonoutsourcing.com need a separate tenant entry.
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🗄️ Storage Monitor
Mailbox storage usage across all users
Total Users
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Total Used
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Critical (>80%)
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Warning (>50%)
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| Name | Department | TL | Used Storage | Usage | Items | Last Fetched | Details | |
|---|---|---|---|---|---|---|---|---|
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⚠️ Storage Fetch Failures
Users whose storage could not be fetched with likely cause
| Name | Department | Tenant | Last Attempted | Likely Cause | |
|---|---|---|---|---|---|
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📧 Unresponded Email Monitor
Track emails that landed in a user's inbox but haven't been replied to
⚙️ Monitor Configuration
Total Fetched
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❌ Unresponded
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🟡 Acknowledged
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⏰ Has Deadline
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⏳ Awaiting Response
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✅ Resolved
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🚨 Escalated
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Response Rate
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📧 Unresponded Email — Configuration
Customize keyword detection rules for email status classification
How Status Detection Works:
Each reply is scanned for keywords. First match wins. You can add/edit/remove keywords freely.
❌ Unresponded — No reply at all
🟡 Acknowledged — Replied but pending (e.g. "will do by Monday")
✅ Resolved — Replied with completion keywords (e.g. "done", "sent")
⏰ Overdue — Acknowledged with a due date that has passed
🟡 Acknowledged / Pending Keywords
If reply contains any of these → status = Acknowledged
✅ Resolved Keywords
If reply contains any of these → status = Resolved
⏰ Due Date Detection
Detect deadline mentions in replies and mark as Overdue if passed
Enable Due Date Detection
Parse replies for date/time references like "by Monday", "EOD", "by 5pm"
Due Date Trigger Phrases (these indicate a future deadline):
🔔 Alert Settings
Automatic alerts for unresponded emails
Alert after (hours unresponded)
Emails older than this with no reply will be highlighted in red
Critical threshold (hours)
Emails older than this are marked 🔴 Critical
Email Alert for Unresponded
Send daily digest of unresponded emails to admin
Alert recipient email
🧪 Test Keywords
Paste a reply text to see how the system would classify it
📅 Inbox Monitor — Email Schedule
Configure automatic inbox report email delivery
⏰ Schedule Settings
When to automatically send inbox summary reports
Report Frequency
Time (24h, IST)
Enable Schedule
Auto-send on the configured schedule
📧 Recipients
Who receives this scheduled report
Report Type
Additional Recipients (CC)
💡 Global report goes to admin email + CC list. Per-TL report goes to each TL's own email.
Exclude TLs from Auto ReportThese TLs will be skipped
📋 Schedule Preview
Next send times based on current config
Click Preview to calculate next send times.
📋 Run History
Last 10 scheduled runs for Inbox Monitor
| STARTED (IST) | STATUS | TRIGGERED BY | EMAILS SENT | NOTE |
|---|---|---|---|---|
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📤 Manual Send
Send inbox report now to specific TLs or a custom email
Send Mode
Select TLs
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Include in Report
Inbox Total and Unread
High Load Users over 1000
Last Snapshot Time
Email Subject Prefix
CC Emails
📤 Advanced Send — Mali's Team
mali@noveloffice.com
Customized report for Mali with full control over reportees, thresholds and format
🏆 Top N — All Org Users
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Reportees
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Report Options
High Load Threshold
Sort By
Include Sections
Full Team Table
Top N High Load Summary
TL List Above Threshold
Last Fetch Time
Delivery
To Email
CC Emails
Subject
Opening Note
📅 Storage Monitor — Email Schedule
Configure automatic storage report email delivery
⏰ Schedule Settings
When to automatically send storage usage reports
Report Frequency
Day of Week
Time (24h, IST)
Enable Schedule
Auto-send on the configured schedule
📧 Recipients & Thresholds
Who receives the report and alert settings
Report Type
Recipients
Critical Alert Threshold (%)
Only Alert When Critical Users Exist
Skip sending if nobody exceeds threshold
📋 Schedule Preview
Next send times based on current config
Click Preview to calculate next send times.
🧪 Test & Run History
| STARTED (IST) | STATUS | TRIGGERED BY | EMAILS SENT | NOTE |
|---|---|---|---|---|
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📅 Unresponded Emails — Report Schedule
Highly customizable unresponded email report delivery
📆 Frequency & Timing
When to run and deliver this report
Frequency
Send Time (IST)
Enable This Schedule
📋 Report Content
What data to include in the report
Report Period
Minimum Age (hours) to flag
Emails older than this (unanswered) are included
Max Emails per Report
Sort By
Include Sender Info
Show sender name/email in report
Include Subject Preview
Include TL Name
Skip if No Unresponded Emails
Don't send empty reports
📧 Recipients
Who gets this scheduled report
Send Mode
To Emails
CC Emails
Reply-To Email
Email Subject Prefix
🔍 Filters
Narrow which emails are included in this report
Include Departments
Comma-separated dept names, blank = all
Exclude Departments
Include Branches
Only Domains
Only flag emails from these sender domains
Include TL Employee IDs
Exclude Internal Emails
Don't flag emails from noveloffice.in senders
🧪 Test & Preview
Preview next run schedule and send a test report now
📋 Run History
| STARTED (IST) | STATUS | TRIGGERED BY | EMAILS SENT | NOTE |
|---|---|---|---|---|
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📊 My Inbox
Your inbox status
Mailboxes
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Avg Inbox
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Need Attention
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| Name | Department | Inbox Total | Unread | Last Updated (IST) | |
|---|---|---|---|---|---|
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🗄️ My Storage
Your mailbox storage usage
Mailboxes
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Total Used
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Over 80%
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| Name | Department | Used Storage | Usage | Items | Last Fetched (IST) | |
|---|---|---|---|---|---|---|
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📧 My Unresponded Emails
Track emails in your inbox that haven't been replied to
⚙️ Configuration